Studio Kiklee by Simrat Kohli endeavours to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered i.e. product doesn't match the item in the order confirmation or if the product you receive has a genuine quality/manufacturing defect, then we are open to re-fulfilling your order.
To return or exchange a product or report a damage in transit, please get in touch with our customer care within 48 hours of delivery at +91-9811565015 between 9:30 AM to 6:00 PM IST or email us at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 48 working hours.
The replacement product will be sent to you once your original product has been received in resalable condition.
Items should be returned new in their original Studio Kiklee By Simrat Kohli packaging. All tags and labels must be attached. We will only accept returns for items that have not been damaged, washed, or altered.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
Upon receipt of returned goods, Studio Kiklee By Simrat Kohli reserves the right to deny refund if the merchandise does not meet return policy requirements. The goods will be returned to the customer at their own expense.
Items purchased at stores selling Studio Kiklee By Simrat Kohli products cannot be returned to studiokiklee.com.
Items on sale cannot be exchanged or returned at any time.
We have made every effort to display as accurately as possible the colours of our products. However, as computer monitors may vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Please note that natural materials such as wood and metal etc. may have different grain, texture, and colour as part of their natural characteristics. Please see our CARE INSTRUCTIONS for more information.
No refunds will be given if the customer has provided wrong or incomplete shipping address, if there are 3 failed delivery attempts by our shipping agency, and/or if the package is refused by the recipient.
In case of international orders, if a customer refuses to pay the duty as mandated by the respective country of shipment and doesn't collect his/her order from the shipping agency (like DHL, FedEx etc.), then Studio Kiklee By Simrat Kohli will not be liable to refund any amount.
All policies are subject to change without prior notice. In case of any conflict, Terms & Conditions Policy would prevail. Any disputes between you and Studio Kiklee By Simrat Kohli shall be subject to the exclusive jurisdiction to the courts of Delhi.